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Enacomm Deploys AI Chatbot Solution with Alabaman Bank

October 16, 2018

Enacomm Deploys AI Chatbot Solution with Alabaman BankCustomers of Alabama’s Bank Independent can now access their banking services via an AI-driven virtual assistant based on Amazon’s Alexa platform. That includes checking their account balances, performing transactions, and receiving information about loans, bank hours, and more; and the system can even perform biometric authentication using voice recognition.

The technology arrives via Enacomm’s VPA, or “Virtual Personal Assistant” solution. It’s a little late in arriving; plans for the deployment were first announced a year ago, and at the time Enacomm said it expected to complete it “in early 2018”. But better late than never: A statement announcing the implementation suggested that customers appreciate the new technology, with Bank Independent VP Kelly Burdette noting that after its launch the company heard from an 89-year-old customer with macular degeneration who said the Alexa chatbot “makes his banking and his life easier.”

News of the deployment arrives after a string of announcements from Enacomm concerning new distribution partners this year. Telecom consultant Telvoyant became a reseller for VPA in January, and communications solutions provider VOX Network Solutions signed on in May. VoIP specialist Alcor Consulting came onboard in August. And now, with a successful deployment in place, Enacomm could attract more such partnerships going forward.

Filed Under: Industry News Tagged With: AI, Artificial Intelligence, Bank Independent, conversational AI, conversational AI assistants, conversational commerce, Enacomm, financial services, FinTech, virtual assistants, voice biometrics, voice recognition, voice-based AI assistants

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