Ericsson is looking to artificial intelligence to help manage the profound changes that the Internet of Things and 5G are bringing to networking and connectivity.
The company has announced that it is expanding its Support Services platform to better leverage analytics and machine learning technology. One component of the platform, ‘Analyze and Change’, is available now, and Ericsson says it has already helped some network operators to attain “a near-perfect success rate in handling software changes and drastically reduced emergency recovery time from 4 hours to just 60 minutes,” according to a statement from the company. Meanwhile, Entel Chile Head of Network Operations Rodrigo Orozco says Ericsson’s data analytics technology has helped the telecom “to prevent approximately 85 percent of critical incidents in the network.”
The efforts are indicative of bigger-picture changes. Erik Ekudden, Ericsson’s newly-appointed Group CTO and Head of Technology & Architecture, says the company sees “a fundamental shift in networks technology, which will be unprecedented in terms of speed and low latency.” Indeed, Ericsson says that new IoT use cases for high-speed network connectivity such as self-driving vehicles and smarter factories “will require network latencies under 10 milliseconds, with no room for error.” But with the help of sophisticated AI, such demands can be effectively managed.
To that end, Ericsson says that the other main components of upgraded Support Services platform are coming soon: ‘Isolate and Recover’ will be available at the end of next month, and ‘Predict and Prevent’ will launch at the end of July.