• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • Our Services
  • Contact Us
  • Newsletter
  • Top Nav Social Icons

Mobile ID World

Mobile ID World

Identification Revolution

  • Mobile ID
    • What Is Mobile ID?
    • Identity Associations
    • Premier Partners
    • FAQ
  • News
  • Solutions
    • Behavioral
    • Facial Recognition
    • Fingerprint Biometrics
    • Iris Biometrics
    • Second Factor
    • Smart Cards
    • Smartphones
    • Vital
    • Voice
    • Wearable Tech
    • Other
  • Applications
    • Access Control
    • Cloud Technology
    • Commerce
    • Enterprise
    • Healthcare
    • Identification
    • Internet of Things
    • Law Enforcement
    • Strong Online Authentication
  • Exclusive
    • Interviews
    • Featured Articles
    • Podcasts
  • Companies
  • Events

Nuance and Red Box Team on Comprehensive Voice Services for Enterprise

June 3, 2019

Nuance and Red Box Team on Comprehensive Voice Services for Enterprise

Nuance Communications has partnered with Red Box to offer a more comprehensive set of voice-based services to enterprise level clients. The new solution will combine Nuance’s Transcription Engine and voice biometrics with Red Box’s conversational capture tech.

Together, the integrated products will make it easier for organizations to turn casual conversations into actionable, analyzable data. Companies can then use that information to improve customer service, prevent fraud, and ensure compliance with regulatory programs like GDPR. The transcribed conversations can also be used internally to develop better AI.

“By combining [Red Box’s] capability to capture conversations across an organization with Nuance’s transcription service, we can turn unstructured data into structured data sets for brands to leverage,” said Keith McConaghy, Nuance’s Director of Channel Sales.

Nuance’s Transcription Engine is able to transcribe conversations in 14 different languages and 28 distinct dialects. It offers accurate, fast, and ‘warp’ modes to meet the demands of clients with different accuracy needs and hardware capabilities.  

The partnership with Red Box builds on the recent successes of Nuance’s enterprise division. The company has repeatedly emphasized the efficiency benefits of automated tools like its transcription platform, and has boasted that its solutions had saved clients more than $1 billion in 2018. Its latest alliance is expected to yield similar benefits for Red Box customers.

–

(Originally posted on FindBiometrics)

Filed Under: Industry News Tagged With: Biometric, biometrics, integrations, Nuance, Nuance Communications, Nuance Transcription Engine, Red Box, speech recognition, strategic partnerships, voice dictation

Related News & Articles

New Survey Finds Poor Authentication Practices Will Drive Customers Away

FPC Confirms First Samsung Smartphone Integration

Small Merchants, Digitization to Drive mPOS Growth: Report

Primary Sidebar

Register For the Next Virtual Identity Summit

Register now!

Tweets

Sponsored Links

FACEPHI is a global leader in Facial Recognition technology and in Mobile Biometrics technologies. With a strong concentration in the financial sector, FacePhi's product is rapidly becoming a service used by banks all over the world. Its implementation doesn’t just save money, it is also a way to attract clients and build loyalty, while increasing the security of transactions for both the customer and the business. To learn more about FacePhi, visit https://www.facephi.com/en/

Recent Posts

  • Innovatrics Tailors Selfie Onboarding Tech for Hotel Check-in
  • iProov’s Latest eIDAS Certification Opens Door to EU Mobile ID Opportunities
  • Amid Political Unease, Tunisia Launches Mobile ID Pilot
  • Colombia Pushes LATAM Partners to Accept Mobile ID at the Border
  • Onfido Explains How UK Privacy Bill Is ‘Positive Step’ In Global Patchwork

Footer

  • About Us
  • Company Directory
  • Advertise With Us
  • Contact Us
  • Privacy Policy
  • Terms of Use
  • Archives
  • CCPA: Do not sell my personal info.

Follow Us

Copyright © 2022 MobileIDWorld