call center security

Allied Irish Banks Implements Voice Biometrics From Nuance

Allied Irish Banks Implements Voice Biometrics From Nuance

“…the move was also a response to enthusiasm that customers demonstrated for the biometric authentication technology used in AIB’s mobile app.” One of Ireland’s biggest banks has implemented voice recognition technology from Nuance Communications for customer authentication. Thanks to the newly implemented system, Allied Irish Banks customers who register for voice authentication can confirm their…

CallVU Call Center Security Solution Leverages Mobile Biometrics for Caller Authentication

CallVU Call Center Security Solution Leverages Mobile Biometrics for Caller Authentication

“The system can utilize the fingerprint readers that are now common across contemporary smartphone devices, or take advantage of software-driven facial recognition, or both, depending on a given organization’s needs.” Tel Aviv-based CallVU has announced a new identity verification system for call centers that is designed to leverage mobile biometrics. It’s a straightforward idea. Using…