Nuance Communications is trying to make it easier to program a convincing Virtual Assistant. The company revealed its latest innovation at its recent Customer Experience Summit, explaining that Project Pathfinder uses machine learning to improve the conversational capabilities of chatbots and VAs. According to Nuance, Project Pathfinder examines existing chat logs and call transcripts to…
“…the move was also a response to enthusiasm that customers demonstrated for the biometric authentication technology used in AIB’s mobile app.” One of Ireland’s biggest banks has implemented voice recognition technology from Nuance Communications for customer authentication. Thanks to the newly implemented system, Allied Irish Banks customers who register for voice authentication can confirm their…
Nuance Communications has announced a new AI research center that will focus on smart and autonomous car technologies. Dubbed the Design, Research, Innovation and Vehicle Experience Lab, or the DRIVE Lab, it will be based in the German Research Center for Artificial Intelligence (“DFKI”) in Saarbrücken. Work at the new lab will complement research in DRIVE…
Nuance Communications has signed an agreement to sell its Document Imaging division to Kofax, an automation software provider based in California. The deal is valued at $400 million in total. In a statement announcing the agreement, Nuance explained that selling off the Document Imaging division “enables Nuance to focus the business entirely on its conversational…
Another major healthcare network has deployed Nuance‘s clinical automation technology. The Piedmont Healthcare network spans 11 hospitals across Georgia, and serves almost two million patients, with particular expertise the treatment of cancer and heart disease, as well as organ transplantation. The organization has implemented Dragon Medical One, Nuance’s voice dictation platform for recording patient stories,…
Nuance Communications is joining forces with Korean telecom KT to develop a new automotive AI system to the Korean market. The solution will combine both companies’ artificial intelligence technologies. Nuance is already well-known for its Dragon Drive platform, which supports speech and voice recognition in vehicular applications; and the company has also expanded on this…
“…thanks to machine learning technology, Nuance says the solution will refine its statistical models over time in order to improve its success rates.” Can artificial intelligence predict the future? Maybe not yet, but it can be used to predict what customers are calling about when they dial into a contact center. That is the premise…
Nuance says it’s seeing growing international demand for its clinical dictation technology, and that it’s expanding accordingly. In a statement, the company elaborated on these efforts by focusing on its initiatives in the UK and Canada. In Britain, Nuance has begun to roll out its Dragon Medical One platform, which it has connected with the…
The future of vehicles is looking chatty thanks to the collaboration between Nuance Communications and Daimler AG. Working together the companies developed an advanced infotainment system and digital assistant experience: the Mercedes-Benz User Experience (MBUX) multimedia system. Built specifically for the new A-Class and other future Mercedes models, MBUX is powered by conversational AI technology,…
