Aimesoft has unveiled a new virtual receptionist that was designed to automate front desk operations. The solution has been dubbed AimeReception, and it can be deployed at any venue with front desk and check-in requirements, including offices and apartment buildings.
In that regard, AimeReception replaces a human receptionist with a photorealistic avatar. That avatar is compiled using a photo with rich facial expressions, giving venues some ability to customize the appearance of their AI receptionist. The platform itself uses speech recognition to process visitor interactions, backing the interface up with natural language capabilities to make the conversation feel less artificial.
AimeReception can perform basic tasks like guest check-in and room reservations, and also offers access control and attendance tracking. The platform identifies registered users with facial recognition, and can supplement that with thermal screening to make sure that visitors are not showing signs of fever. From there, the system can be integrated with security doors to automate building entry.
The voice interface offers support for multiple languages, and can be paired with a touchscreen that guests can use to navigate the interaction. Operators can use AimeReception to create their own custom reception workflows, though Aimesoft does offer specialized software packages for venues with unique reception demands like hotels, hospitals, and retail outlets.
“AimeReception helps corporations and organizations reduce the efforts for receptions, guest welcomings, and guidance while maintaining natural communication, just like regular human receptionists,” said Aimesoft Co-Founder and CEO Duc Nguyen.
AimeReception arrives several months after Google announced that it would be leveraging its Nest Hub smart display to help automate certain hotel services. Aimesoft, meanwhile, is now one of several companies using both facial recognition and temperature detection for attendance management. Paylocity and SwipeClock have also used the technology to make sure that employees are healthy when they arrive at work.