Australia’s ANZ bank has announced that it’s going to use voice biometrics to allow customers to perform high-value transactions on their mobile devices.
Starting this summer, customers seeking to perform transactions valued over $1000 will be able to confirm them with voice biometric authentication on their mobile phones. Such transactions previously required customers to perform the transactions online or in person at an ANZ branch.
In a statement announcing the new functionality, ANZ Managing Director Customer Experience and Digital Channels Peter Dalton highlighted the security of voice biometrics, asserting, “A person’s voice has five to ten times as many security points than other methods such as fingerprints so we know this will improve security and be welcomed by our customers.”
The technology is being provided by Nuance Communications, a voice biometrics specialist that has worked with numerous banks, often in call-center deployments but also with mobile apps. Late last year, Nuance announced the acquisition of voice authentication company AGNITiO. ANZ will begin with a pilot project for ANZ staff this May, and will gradually roll out the service to more users.