DBS Bank has brought Digibank, its mobile-based banking service, to Indonesia.
Digibank debuted in India in April of 2016, and has since made its way to Singapore, and now Indonesia. The platform uses biometric user authentication and a mobile interface based on Kasisto’s AI assistant platform, KAI Banking, which is designed to offer conversational interactivity supporting the English and Bahasa Indonesia languages.
The AI system has established a strong track record in India, where it has succeeded in handling 82 percent of all customer inquiries, according to Kasisto. In cases where KAI Banking is unable to resolve a request, the platform hands off the customer to a live agent.
The expansion of Digibank may point to a larger trend underway in mobile fintech, with Sensory, Inc. having recently announced a virtual bank teller AI system that can respond to natural speech inquiries, and even features a digital avatar that dynamically animates its responses; that system is being showcased at this week’s FinovateFall 2017 event in New York.