The state of Georgia is advancing plans to implement digital driver’s licenses as part of a comprehensive digital transformation initiative aimed at modernizing public services. The Georgia Department of Driver Services (DDS) is leading efforts to enable citizens to carry their driver’s licenses digitally on smartphones while expanding self-service options to reduce the need for in-person visits. Georgia has already made significant progress in this area, having launched Apple Wallet integration for mobile driver’s licenses and recently expanded support to Samsung Wallet users.
The digital license initiative is part of Georgia’s broader push to modernize government services and enhance citizen engagement. The state has established itself as a national leader in information technology innovation, with particular focus on cybersecurity, digital equity, and broadband expansion. The mobile driver’s license implementation follows ISO 18013-5 standards, ensuring interoperability and security across different platforms and verification systems.
A key component of the modernization effort involves establishing an integrated platform for citizen services, incorporating technologies such as automation and generative AI to improve service accessibility. The DDS is reshaping its approach to customer service through digital tools and process innovations designed to increase efficiency and accessibility for citizens across the state. The digital transformation matches broader national trends, as the Transportation Security Administration continues to expand its acceptance of mobile driver’s licenses at airports nationwide.
The transformation extends beyond technological upgrades to include workforce development strategies. The state is addressing the challenges of attracting and retaining skilled personnel in the public sector, particularly following workplace changes accelerated by COVID-19. The initiative includes identifying essential competencies for a future-ready workforce and developing approaches to maintain top talent.
“Enhancements to verification systems will significantly reduce the burdens faced by states,” said Georgia Secretary of State Brad Raffensperger, “while maintaining service integrity.” The state’s digital ID program is expected to expand its use cases beyond airport security to include age verification for regulated purchases and other government services, following similar implementations in other states like Maryland’s pilot program for alcohol purchase verification.
Sources: Government Innovation Showcase Georgia, National Governors Association, MDPI, Identity Week, Fox 5 Atlanta
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