The Telecom Regulatory Authority of India (TRAI) has unveiled a new Caller Name Display (CNAP) system designed to combat spam calls by displaying verified caller identification information. The system will show the name associated with the caller’s SIM card, which is verified against government ID documentation, building upon India’s broader initiatives to verify mobile connections for enhanced security.
The CNAP system displays caller names in real-time when users receive incoming calls, allowing recipients to more easily identify legitimate calls from unknown numbers. A centralized repository maintains caller information and updates in near real-time to ensure accuracy, according to the Ministry of Communications and Department of Telecommunications. The development follows earlier efforts by Indian telecom providers like Airtel, which implemented international call alerts to help users identify potential scam calls from overseas.
Several key components make up the system’s implementation. The centralized database maintains current caller information to prevent incorrect call blocking. For cases where legitimate calls are mistakenly blocked, telecom service providers have established standard grievance redressal mechanisms accessible through websites, toll-free numbers, and customer service centers. The approach supports India’s growing emphasis on multi-factor authentication and enhanced digital security measures across various sectors.
The initiative is part of broader efforts by Indian authorities to address cybercrime and financial fraud, including enhanced SIM card security measures and verification protocols. The Department of Telecommunications reports that its recently implemented system for preventing spoofed calls blocked approximately 1.35 crore calls within its first 24 hours of operation.
The CNAP system works alongside other technical measures implemented by the Department of Telecommunications and Telecom Service Providers (TSPs) to prevent call spoofing and reduce fraudulent activities. The system’s success will depend on its technical implementation and operational transparency, with ongoing monitoring needed to assess performance and address any false positive blocks. The development marks a significant step in India’s continuing efforts to secure its telecommunications infrastructure and protect citizens from phone-based fraud.
Sources: The Logical Indian, Medianama
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