iProov has published a survey that suggests that government agencies are disappointing their constituents and missing out on potential revenue opportunities when they do not offer services online. The report showed that the overwhelming majority (90 percent) of US citizens would be willing to pay more to renew their driver’s license online, with 35 percent indicating that they would spend as much as $20 or more for the convenience.
Those figures speak to an interest in digital services more generally. Most people (54 percent) stated that offering more online options was the single most impactful thing that DMVs could do to improve their overall customer experience. In addition to renewing driver’s licenses, those people wanted to renew their vehicle licenses and register to vote without needing to make a trip to a physical DMV location. As it stands, the DMV is so onerous that 31 percent of respondents confessed to driving with an expired license, simply to avoid the renewal process.
Meanwhile, 64 percent of the respondents want their DMV to provide a service that lets people confirm their identities during online sessions, in the same way that they currently use their driver’s licenses to show who they are in person. Companies like iProov can help satisfy that demand, with 45 percent selecting face verification as their preferred authentication method.
“It’s clear that consumers prefer the convenience of doing things online,” said iProov President Joe Palmer. “iProov’s Genuine Presence Assurance technology enables an individual to complete an application using a smartphone or computer from the comfort of their home. There’s a real opportunity here for the DMVs to make citizens’ lives easier while increasing revenues and simplifying operations.”
iProov is already providing liveness detection services for government agencies all over the world, with a roster of customers that includes NHS, GovTech Singapore, and the Australian Taxation Office, in addition to the US Department of Homeland Security. Several states have now introduced mobile driver’s licenses, with Oklahoma in particular offering support for the REAL ID licensing program through the Mobile ID from IDEMIA.
(Originally posted on FindBiometrics)