Neustar is hoping to gain traction with federal organizations now that its Caller Authentication, Identity Verification and Digital Identity Risk service has the formal approval of the Kantara Initiative. The certification indicates that the Neustar Risk service meets the latest NIST 800-63-3 guidelines, which lay out a uniform set of security standards for public-facing applications.
The Risk service was specifically listed as a Partial Service Component, and received Identity Assurance Level 2 (IAL2) and Authenticator Assurance Level 2 (AAL2) under the NIST’s Technical class approval program. The standards in that program concern digital identity verification, and are intended to make sure that government applications are able to protect the personal information of individual citizens accessing government services online.
To that end, Neustar’s Digital Identity Risk solution cross-references user-submitted information with device information and other offline sources to verify that person’s identity during an online session. The Inbound Authentication service brings a similar utility during call center interactions, using Neustar’s OneID solution to link location and device data to real-world individuals and evaluate risk during every interaction.
“From coordinating contact tracing, to fielding service calls involving financial information, it is critical that governments have the proper tools in place to verify the identity of the person on the other end of the interaction with confidence, speed and accuracy,” said Neustar Public Sector VP Tom McNeal. “This approval gives third-party validation to our authentication solutions and signals the value our solutions bring to improving government and customer experience in the phone and digital channels.”
“This Kantara Trust Mark provides assurance about Neustar’s digital and call center identity service to federal agencies and others looking to improve their authentication and fraud prevention strategies,” added Kantara Initiative Executive Director Colin Wallis.
Neustar is the second company to receive Kantara certification in 2021, after Exostar received Level 3 Identity Assurance back in January. Slandala became an accredited Kantara assessor last April, while IDEMIA joined the Initiative’s Board of Directors in March.