NICE inContact CXone Expands AI App with Omilia

“Our technology helps companies provide amazing customer experience with cognitive conversational self-service, human-like speech-recognition and unstructured dialogs on all channels, on one single platform integrated with CXone.” – Dimitris Vassos, CEO, Omilia

NICE inContact CXone Expands AI App with Omilia

Wouldn’t it be nice to have conversational customer care for voice and digital channels? Voice biometrics for passive and dynamic authentication? Advanced speech analytics? Obviously someone thought it would, in fact, NICE inContact recently announced the expansion of AI applications with the Omilia conversational technology stack on CXexchange.

The two companies merge technologies with NICE inContact bringing the CXone a cloud customer experience platform to marry Omilia’s conversational technology, producing easy-to-deploy, speech enabled virtual assistants and AI chatbots.

“Omilia is excited for this partnership with NICE inContact and being part of CXexchange,” said Dimitris Vassos, CEO of Omilia. “Our technology helps companies provide amazing customer experience with cognitive conversational self-service, human-like speech-recognition and unstructured dialogs on all channels, on one single platform integrated with CXone.”

Virtual assistants are increasing in prevalence, and customer service is the key to this venture, with NICE inContact providing Open Cloud Foundation Omnichannel Routing, Workforce Optimization, Analytics, Automation and AI. And with the Omilia application the hope is to create next gen conversational portals over all channels using one single cloud customer experience platform.