T-Mobile has reached a $350 million settlement following a major data breach in August 2021 that affected approximately 76 million customers. The incident exposed sensitive personal information including names, addresses, dates of birth, Social Security numbers, and driver’s license details. The breach stands as one of the largest telecom security incidents to date, following T-Mobile’s previous network intrusions by the LAPSUS$ group that resulted in source code theft.
The settlement provides multiple compensation options for affected customers. Individuals who experienced financial losses due to the breach can claim reimbursement for out-of-pocket expenses up to $25,000, provided they submit valid documentation. For time spent addressing breach-related issues, customers can claim up to $25 per hour, with a maximum of 15 hours for documented claims and 5 hours for undocumented claims.
Customers who did not incur specific losses can receive an alternative cash payment of $25, while California residents qualify for $100 due to protections under the California Consumer Privacy Act (CCPA). The settlement also includes two years of complimentary identity protection services, featuring TransUnion credit monitoring, dark web monitoring, and identity theft insurance coverage up to $1 million. These security measures reflect broader industry movement toward enhanced digital identity protection services.
To qualify for compensation, individuals must have been T-Mobile customers as of August 16, 2021, and have had their information compromised in the breach. The claims submission deadline was January 23, 2023, with eligible payments scheduled for distribution beginning April 2025, following several administrative delays in the settlement process.
While maintaining its denial of wrongdoing, T-Mobile has implemented the settlement to resolve the class-action lawsuit and has announced investments in enhanced cybersecurity measures to prevent future incidents. The improvements include strengthening their SIM swap protection protocols and identity verification systems, responding to increased regulatory pressure from the FCC.
The claims process required affected customers to gather relevant documentation, complete a settlement claim form, and submit materials to the Settlement Administrator. The administrator remains available for assistance at 1-833-512-2314.
Follow Us