predictive analytics

Nuance’s Artificial Intelligence Can Predict What Customers Are Calling About

Nuance’s Artificial Intelligence Can Predict What Customers Are Calling About

“…thanks to machine learning technology, Nuance says the solution will refine its statistical models over time in order to improve its success rates.” Can artificial intelligence predict the future? Maybe not yet, but it can be used to predict what customers are calling about when they dial into a contact center. That is the premise…