SITA is outfitting the Chhatrapati Shivaji Maharaj International Airport (MIAL) in Mumbai with contactless check-in kiosks to help mitigate the threat of COVID-19. The airport has now deployed just under 50 kiosks at Terminal 2 in an effort to meet the Ministry of Civil Aviation’s updated passenger processing guidelines.
With the kiosks installed, travelers will no longer need to make physical contact with the screen to navigate various menus. They will instead be able to interact with the kiosks using their own personal tablet or mobile phone. To do so, they simply need to scan a QR code with their device to turn it into a trackpad that allows them to check-in, check bags, and print boarding passes.
The technology will virtually eliminate one of the most frequently shared touchpoints in the passenger journey. The kiosks themselves utilize the same IATA CUSS applications that are currently being used in Mumbai, so the airport will be able to integrate them (and offer touchless processing) without needing to overhaul its existing infrastructure.
“The new contactless technology has been developed in response to the rapidly changing passenger requirements due to the COVID-19 pandemic,” said MIAL CEO Rajeev Jain. “We want to reassure our patrons of their safety at the airport.”
SITA is already looking beyond Mumbai, and indicated that the kiosks will soon be available at other airports in India. The initiative is in keeping with the strategy outlined in the company’s Runway for Future Operations report, which argued that contactless technology will be vital as the industry works to restore consumer confidence in air travel in the wake of the pandemic.
SITA previously suggested that strong mobile infrastructure will make it easier to accomplish those goals, because it will enable solutions like the new mobile-friendly check-in kiosks. The company has also delivered its biometric Smart Path screening system for the Beijing Capital International Airport in China.