Unisys Launches AI-Driven Help Desk

“…the agents, through the InteliServe virtual help desk, can be accessed across a range of devices and channels, including email, phone, and even social media…”

Unisys has announced an automated help desk solution for the enterprise.Unisys Launches AI-Driven Help Desk

Dubbed Unisys InteliServe, the solution is of course driven by AI, with InteliServe “intelligent agents” designed to guide users through the fastest means of resolving their technical issues. And the agents, through the InteliServe virtual help desk, can be accessed across a range of devices and channels, including email, phone, and even social media, Unisys says.

In a statement announcing the new solution, Unisys also indicated that it can “integrate biometric authentication capabilities” into the platform “for clients that want a premium level of security in their user experience.” The company did not specify which biometric modalities are supported, but suggested that they would arrive by way of its “Stealth(identity)” authentication platform.

The heart of the platform, though, is solving end users’ technical problems. As Unisys Services VP Harvey King explained, “We want to give our clients’ users faster, more secure access to services that make their jobs easier and deliver better business outcomes for their customers.”

The InteliServe solution is available as part of Unisys’s Digital Workplace Services suite, and was launched at this week’s Knowledge18 conference in Las Vegas, which runs from May 7th to 10th.