Walmart has introduced a phone-based access control system using Near Field Communication (NFC) through the Me@Walmart app, allowing store associates to unlock secured products with digital credentials. The system, managed by InVue Live Access software, replaces traditional keys with NFC-enabled locks that authenticate associates via their work phones, with authorization controlled by Asset Protection coaches.
The shift to digital access comes as retail theft has surged, with the National Retail Federation reporting inventory shrink losses reaching $94.5 billion in 2023. Many retailers have responded by locking high-theft items, a measure that can impact customer experience and sales.
Walmart’s new system aims to streamline access to locked products, though early reports indicate mixed success; while some stores have improved customer service times, others have faced technical issues, with associates needing to restart the app at times to detect locks.
Customer behavior data highlights the impact of locked items on shopping decisions. Research by Numerator shows that 62 percent of shoppers wait for assistance, while others switch retailers or abandon purchases. Only about half of surveyed customers are willing to wait for locked items, especially for categories like cosmetics and bath products.
Walmart’s digital solution reflects broader industry efforts to balance security and accessibility. Some UK retailers, for example, have tested facial recognition and smart shelves for high-theft products. Walmart plans to continue refining the NFC-based system based on feedback and technical performance.
Source: ID Tech
November 11, 2024 – by the Mobile ID World Editorial Team
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