Auraya Releases Voice Recognition Platform for Amazon Connect

Auraya Releases Voice Recognition Platform for Amazon Connect

The voice biometrics specialist Auraya is launching a new voice recognition platform designed specifically for Amazon Connect, the cloud-based contact center that is available to the public as part of Amazon Web Services. Auraya’s voice recognition extension is called EVA, and it will make Amazon Connect safer by allowing companies to enroll and verify users based only on their speech characteristics.

The cloud-based EVA can be used to protect digital and phone channels, and is able to identify users regardless of their accent or the language being spoken. The platform is compatible with any device that has a microphone, and can listen in to provide secure authentication whether the customer is talking to a chatbot or a live customer service professional.

Auraya is pitching EVA as a safe, convenient alternative to passwords, PINs, and even two-factor authentication standards like one-time passwords. To make a transaction or navigate an account, users can read the numbers displayed on screen, and that will be enough for EVA to verify the person’s identity and approve the interaction. For those interested, EVA itself will be on display at the upcoming VOICE Summit in New Jersey.

Auraya previously partnered with Easy Solutions to make its ArmorVox voice system available to more clients. ArmorVox has also been integrated into the Inference Studio platform from Inference Solutions.