Enterprise Bank customers are now able to use their Amazon Alexa digital voice assistant to complete a number of banking tasks including checking their account balance, finding nearby branches and ATMs and making transfers between accounts, thanks to a partnership with ENACOMM, and and update to its Virtual Personal Assistant (VPA) platform.
VPA, ENACOMM’s voice controlled banking solution for financial institutions, utilizes ENACOMM‘s hosted systems to help securely authenticate banks customers allowing them to safely conduct transactions and gain access to their accounts using their voice.
“Enterprise Bank closely follows technology trends so that we can deliver the highest level of digital convenience to our customers,” said Brian Collins, Executive Vice President, Enterprise Bank, in a statement announcing the integration.
“The time is right to roll out Alexa voice banking, as there’s now a critical mass of smart speaker users—one-in-three U.S. adults,” he added.
The use of smart speakers and virtual personal assistants like Alexa, Google Assistant, and Apple’s Siri has grown in popularity over the past few years, as has the use of remote banking and mobile biometric authentication methods.
“Enterprise Bank is proving itself to be a modern-minded leader among community banks by offering voice-directed digital banking,” said ENACOMM CEO Michael Boukadakis. “The pandemic has accelerated the utilization of digital technologies as people are pressed to learn new ways to accomplish tasks remotely. With in-person contact at an all-time low, the need for technology solutions to create intelligent interactions has never been greater.”
Over the past several months the outbreak of the COVID-19 virus has lead to an even greater reliance on remote banking due to physical and social distancing measures put into place around the world to mitigate the spread of the virus.
In January of 2020, 87.7 million adults in the United States were using virtual-assistant-enabled smart speakers – according to the Smart Speaker Consumer Adoption Report 2020, cited by ENACOMM in its release – which represents almost 35 percent of the U.S. population and is an increase of 32 percent from January of 2019.