• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • Our Services
  • Contact Us
  • Newsletter
  • Top Nav Social Icons

Mobile ID World

Mobile ID World

Identification Revolution

  • Mobile ID
    • What Is Mobile ID?
    • Identity Associations
    • Premier Partners
    • FAQ
  • News
  • Solutions
    • Behavioral
    • Facial Recognition
    • Fingerprint Biometrics
    • Iris Biometrics
    • Second Factor
    • Smart Cards
    • Smartphones
    • Vital
    • Voice
    • Wearable Tech
    • Other
  • Applications
    • Access Control
    • Cloud Technology
    • Commerce
    • Enterprise
    • Healthcare
    • Identification
    • Internet of Things
    • Law Enforcement
    • Strong Online Authentication
  • Exclusive
    • Interviews
    • Featured Articles
    • Podcasts
  • Companies
  • Events

Screen Repairs Disable Pixel 6 Fingerprint Sensor

February 22, 2022

Google continues to have issues with the in-display fingerprint sensor in its Pixel 6 smartphone. Many consumers had trouble getting the sensor to work following the launch of the handset in October, though Google tried to address the problem with a software update in November.

Screen Repairs Disable Pixel 6 Fingerprint Sensor

Unfortunately, the new problem seems to disable the fingerprint sensor entirely, at least for Pixel 6 owners who have had to get their screens repaired. When fixing a Pixel 6 screen, technicians are supposed to run a calibration tool to reset the sensor with the new screen. However, the tool seems to have trouble communicating with the sensor, and often displays the message, “Couldn’t find the unique calibration software for this device.” In those cases, the fingerprint sensor becomes unusable, since it cannot be configured following the repair.

The problem does not seem to occur after every repair, and there does not yet seem to be a pattern about when and why it happens. Some technicians have suggested that the tool is more likely to fail when run through a Windows computer rather than a Chromebook, though that currently seems to be a running theory rather than a proven hypothesis.

As it stands, the issue has been observed in both the standard and Pixel 6 Pro models, regardless of the shop doing the repair. On that front, technicians have failed to recalibrate the sensor at third-party shops and at repair shops with an official Google endorsement.

Interestingly, recent rumors have hinted that Google was originally planning to offer a face-based authentication feature alongside fingerprint recognition in the Pixel 6. If so, the decision to change course could prove to be costly given Google’s ongoing struggles with sensors. Having said that, the code for Face Unlock still seems to be embedded on the phone, so Google might be able to reintroduce the utility with a future update.

Sources: Tech Radar, Gizmochina

Filed Under: Industry News Tagged With: Biometric, biometrics, facial recognition, Fingerprint biometrics, fingerprint recognition, fingerprint sensors, Google Pixel 6, in-display fingerprint scanning, in-display fingerprint sensors, mobile biometrics, Pixel 6

Related News & Articles

China Announces Plans for National Digital IDs

Shopify Plus Gets Passkey Support, Care of OwnID Plugin

GSMA Praises Mobile Industry for Advancing Sustainable Development Goals

Primary Sidebar

Learn About Mobile ID and Aviation

Tweets

Sponsored Links

facetec logo

FaceTec’s patented, industry-leading 3D Face Authentication software anchors digital identity, creating a chain of trust from user onboarding to ongoing authentication on all modern smart devices and webcams. FaceTec’s 3D FaceMaps™ make trusted, remote identity verification finally possible. As the only technology backed by a persistent spoof bounty program and NIST/iBeta Certified Liveness Detection, FaceTec is the global standard for Liveness and 3D Face Matching with millions of users on six continents in financial services, border security, transportation, blockchain, e-voting, social networks, online dating and more. www.facetec.com

FACEPHI is a global leader in Facial Recognition technology and in Mobile Biometrics technologies. With a strong concentration in the financial sector, FacePhi’s product is rapidly becoming a service used by banks all over the world. Its implementation doesn’t just save money, it is also a way to attract clients and build loyalty, while increasing the security of transactions for both the customer and the business. To learn more about FacePhi, visit https://www.facephi.com/en/

Recent Posts

  • Mastercard Solution Certified Under UK’s Digital ID Framework
  • Transatlantic Digital Traveler Identity Project Gets High-Profile Tech Partner
  • Digital Identity Tech Demo Online Event
  • Mobile ID Comes to Another US Campus
  • New York DMV Developing Mobile Driver’s License

Footer

  • About Us
  • Company Directory
  • Advertise With Us
  • Contact Us
  • Privacy Policy
  • Terms of Use
  • Archives
  • CCPA: Do not sell my personal info.

Follow Us

Copyright © 2023 MobileIDWorld