call center biometrics

CallVU Call Center Security Solution Leverages Mobile Biometrics for Caller Authentication

CallVU Call Center Security Solution Leverages Mobile Biometrics for Caller Authentication

“The system can utilize the fingerprint readers that are now common across contemporary smartphone devices, or take advantage of software-driven facial recognition, or both, depending on a given organization’s needs.” Tel Aviv-based CallVU has announced a new identity verification system for call centers that is designed to leverage mobile biometrics. It’s a straightforward idea. Using…

IDVoice Can Now Identify a Speaker Within 1-2 Seconds of Natural Speech

IDVoice Can Now Identify a Speaker Within 1-2 Seconds of Natural Speech

“What’s more, the system is highly accurate, offering an Equal Error Rate of 0.3 percent on microphones and 0.6 percent for speech collected through a telephone.” ID R&D has upgraded IDVoice, its voice recognition system. The company says that IDVoice can now identify a speaker within one to two seconds of natural speech, making it…