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virtual assistants

Five9 Upgrades Virtual Agent Development Platform

July 15, 2021

Five9 is trying to make it easier for organizations to set up their own custom contact center solutions. The company is best known for its […]

Samsung SDS Offers AI Contact Center to Help Companies Deal With Incoming Calls

May 31, 2021

Samsung SDS is pitching its AI Contact Center (AICC) to organizations that are looking to streamline their own contact center operations. The AICC solution is […]

Nuance Tops Opus List of Virtual Assistant Developers

February 5, 2021

Nuance Communications is celebrating after Opus Research named the company as the top developer of voice-based virtual assistants. This is the fourth consecutive year that […]

Cerence Unveils Refurbished Cerence Drive 2.0 Platform

January 19, 2021

Cerence has shared more details about some of the products being unveiled at today’s Cerence in Motion launch event. The full lineup includes new Cloud […]

Nuance Streamlines Patient Experience with Omnichannel Virtual Assistant

January 11, 2021

Nuance Communications is trying to streamline medical workflows and improve patient experiences in the healthcare industry. To that end, the company has released a new […]

Cerner Corporation to Integrate Nuance Virtual Assistant for EHR Solution

August 5, 2020

Nuance Communications has expanded the scope of its partnership with Cerner Corporation. The latter is already using Nuance’s Dragon Medical Platform in its Cerner Millennium […]

Cerner Adds Nuance Voice Assistant to EHR Platform

July 31, 2020

Nuance Communications has expanded the scope of its partnership with Cerner Corporation. The latter is already using Nuance’s Dragon Medical Platform in its Cerner Millennium […]

Nuance Helps Cabify Automate its Customer Service Operations

July 29, 2020

The ride-hailing company Cabify has partnered with Nuance Communications to automate its customer service operations. The company has now adopted Nuance’s Intelligent Engagement Platform, which […]

HONOR Unveils New Smartphones, Laptops, and IoT Devices

February 26, 2020

HONOR has updated its product lineup with a slew of new IoT devices. The new offerings include smartphones, laptops, and wearables. The highlights are the […]

Cerence Cognitive Arbiter Guides Voice Requests to the Right Virtual Assistant

February 20, 2020

Cerence has released a new Cognitive Arbiter that was built to improve the interoperability of virtual assistants and other voice-based services. In plain terms, that […]

Frost & Sullivan Forecasts Rise of Branded In-Car Digital Assistants

January 16, 2020

Frost & Sullivan is predicting that digital assistants will become an increasingly important component of automotive branding in the next five years. Digital assistants allow […]

Nexxt App Helps Manage Full Line of Smart Home Connected Products

September 6, 2019

Nexxt Solutions is rolling out a new line of Smart Home products in collaboration with Microsoft and Tuya. The portfolio currently includes smart plugs, power […]

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