The Department of Veterans Affairs (VA) has announced a significant update to its online authentication systems, requiring all users to transition to either Login.gov or ID.me for accessing VA digital services by January 31, 2025. The change will affect all VA online platforms, including My HealtheVet, VA.gov, and the VA: Health and Benefits mobile app. The transition represents the latest step in the VA’s ongoing modernization of its digital infrastructure, following the phase-out of legacy credentials announced earlier this year.
The new authentication requirement implements enhanced cybersecurity measures, including multifactor authentication (MFA), to protect veterans’ sensitive information. “A critical step forward in our mission to safeguard Veterans’ data while offering them a seamless and secure way to manage their health and benefits,” said VA Secretary Denis McDonough. The security upgrade supports broader federal initiatives to strengthen digital security, including the NIST’s recommendations for phishing-resistant authentication methods.
Veterans must create an account with either Login.gov or ID.me before the deadline to maintain uninterrupted access to VA online services. The process requires identity verification and the setup of multifactor authentication using a phone number or email address. After January 31, 2025, veterans without valid Login.gov or ID.me credentials will lose access to online services such as secure messaging with healthcare providers, prescription refills, appointment scheduling, and benefits management.
To facilitate the transition, the VA is providing multiple support channels, including online guides, videos, and live assistance through the MyVA411 help line. In-person assistance workshops are scheduled throughout January and February 2025 in various locations, including Leavenworth, Iola, Topeka, St. Joseph, Lawrence, Platte City, and Junction City.
Users can choose between Login.gov, which offers streamlined setup and integration with other federal services like TSA PreCheck and FEMA, or ID.me, which provides additional verification methods including video calls and can be used for military discounts. Both platforms provide equal access to VA services and meet federal security standards. Login.gov recently introduced facial recognition capabilities as an additional verification option, while ID.me has expanded its services to include non-biometric verification methods to accommodate user preferences.
Sources: VA.gov, Consumer Financial Protection Bureau, Veterans of Foreign Wars
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