“In announcing the collaboration, the companies said their solution will operate primarily through mobile devices, and that it will incorporate biometric authentication…”
Digital communications solutions provider Avaya and IT security specialist Post-Quantum have teamed up to develop an ‘Identity-as-a-Service’ offering for contact centers. The partnership was announced at this week’s Enterprise Connect exhibition in Orlando.
In announcing the collaboration, the companies said their solution will operate primarily through mobile devices, and that it will incorporate biometric authentication, though they did not specify the modalities to be used. The companies also indicated that the solution will incorporate blockchain to record contact center interactions, and said that tokenization and encryption would be used to secure data in a centralized server that can only be accessed through multi-party approval.
In the companies’ announcement, Avaya Solution and Technology General Manager and Vice President Laurent Philonenko said his firm views the IDaaS concept “as a great use of emerging technologies like blockchain to address a genuine business need,” adding, “We now have the ability to take verified identities and bind them to the actions they conduct.”
The partnership comes after Avaya teamed up with numerous partners including voice and speech recognition specialist Nuance Communications to develop an AI platform for call centers last autumn. The new IDaaS platform, meanwhile, will be available as a standalone service, though the companies have not yet indicated a release date for the solution.
(Originally posted on FindBiometrics)