Nuance Communications has won the highest combined rating of intelligent assistant and bot vendors in Opus Research’s “Decision Makers’ Guide to Enterprise Intelligent Assistants,” the company has announced. This is the second consecutive year the company has won this distinction.
The report grades enterprise-focused AI solutions providers on the basis of technology, track record, and future prospects, and Nuance came out on top out of the 26 vendors compared. In a statement announcing its successful evaluation, the company proclaimed that it scored particularly strongly on “its impressive customer base, high success rate for multiple verticals, and support of numerous devices and modalities.”
Nuance has been in the AI game for a long time, first announcing its Nina virtual assistant for customer service apps back in 2012. In more recent years, it has tailored its AI assistant technology for applications in healthcare clinics and smart cars, and it has upgraded it with facial and voice recognition capabilities, allowing the AI assistant to recognize users.
Commenting on its Opus Research evaluation in a statement, Nuance Enterprise VP Robert Weideman said, “Nuance’s repeat performance and top ranking in the Opus Research report mirrors the results gained by the myriad enterprises that rely on our AI-powered customer engagement solutions.”