A new report from Forrester Research is singing the praises of conversational AI specialist Nuance Communications. Titled “The Forrester New Wave: Digital-First Customer Service Solutions, […]

Samsung SDS and PwC Consulting are teaming up to promote digital transformation at the corporate level. To that end, the two companies have signed a […]

Hitachi is teaming up with the VietCredit Finance Company to explore the potential for digital financial services in Vietnam. The companies are specifically hoping to […]

Ericsson has released a new report that suggests that tech providers will need to leverage AI and automation to improve the customer experience on IoT […]

“For instance, cameras that can read license plates will enable automated toll collection, while cars with machine vision capabilities would be able to identify cyclists […]

“Advanced solutions can result in more accurate and detailed reporting, improved compliance, empowered workforces, and a more satisfied client base.” – Mark Geremia, Vice President […]

“…45 percent of the financial services firms surveyed for the report said that they see major tech companies like Apple and Google as their key […]