Samsung and PWC Team Up to Promote Business Automation Technology

Samsung SDS and PwC Consulting are teaming up to promote digital transformation at the corporate level. To that end, the two companies have signed a Memorandum of Understanding (MoU) to offer joint AI and consulting services to enterprises that are looking to update their technological capabilities.  

The MoU specifically concerns Samsung’s Brity Works platform, a robotic process solution that allows companies to automate some of the more repetitive aspects of key functions like material analysis and customer service. Automating those tasks reduces the risk of human error and makes the rest of the operation more efficient.

According to the terms of the MoU, Samsung SDS will provide companies with a chatbot, text analysis, and other AI and Brity Works technologies. PwC will consult with those companies to help them figure out how to best deploy those solutions to the benefit of their organization. 

“We will lead digital innovation of enterprises by combining PwC Consulting’s global consulting experiences with Samsung SDS’s technical capabilities in artificial intelligence,” explained PwC Consulting CEO Key Hak Lee.

Samsung SDS indicated that it has deployed Brity works internally to automate around 17,800 tasks and save employees 550,000 hours over the course of the past nine months. The company is hoping that the PwC collaboration will allow it to expand its Brity Works clientele beyond the 30 (or so) companies that have already adopted the solution.

The news comes shortly after Samsung SDS joined forces with Syniverse to develop a universal mobile payments platform, and after Samsung Pay gave users the chance to block the sale of their personal information in response to the incoming California Consumer Privacy Act (CCPA). The proposed universal wallet will leverage Samsung’s Nexledger blockchain platform, which is also being used to streamline the medical claims process for patients, healthcare professionals, and insurance providers.