Daon has partnered with Neustar to augment the fraud detection capabilities of its IdentityX biometric authentication platform in a call center setting. Neustar’s Authentication Plus and Account […]

Pindrop is adding more robust risk screening capabilities to its VeriCall Technology solution. VeriCall is a product from the PinDrop subsidiary Next Caller, and is […]

Daon is gazing into the crystal ball with a series of five predictions for the biometrics and identity industry in 2022. In that regard, the […]

Pindrop will be looking to build its customer base through a new partnership with Five9. Five9 is best known for its intelligent contact center platform, […]

Five9 is trying to make it easier for organizations to set up their own custom contact center solutions. The company is best known for its […]

Samsung SDS is pitching its AI Contact Center (AICC) to organizations that are looking to streamline their own contact center operations. The AICC solution is […]

California-based RingCentral has announced the acquisition of conversational artificial Intelligence (AI) startup DeepAffects, in a deal that is expected to allow it to offer smarter […]

“Nuance says that Agent AI has already been deployed by some clients – and has already delivered compelling results.” Nuance Communications has announced a new […]

Another partnership is poised to further extend Daon‘s presence in the financial services industry. The company has teamed up with Avtex, a US-based customer experience […]

“…thanks to machine learning technology, Nuance says the solution will refine its statistical models over time in order to improve its success rates.” Can artificial […]