call center solutions

Daon Partners with Avtex, Bolsters Customer Experience with Biometrics

Daon Partners with Avtex, Bolsters Customer Experience with Biometrics

Another partnership is poised to further extend Daon‘s presence in the financial services industry. The company has teamed up with Avtex, a US-based customer experience consultancy. Avtex stakes claim to being the the world’s biggest provider of customer experience platforms from Genesys. The company is also a Microsoft Inner Circle Partner for Dynamics CRM and Power…

Nuance’s Artificial Intelligence Can Predict What Customers Are Calling About

Nuance’s Artificial Intelligence Can Predict What Customers Are Calling About

“…thanks to machine learning technology, Nuance says the solution will refine its statistical models over time in order to improve its success rates.” Can artificial intelligence predict the future? Maybe not yet, but it can be used to predict what customers are calling about when they dial into a contact center. That is the premise…