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call center solutions

Strategic Partnership to Leverage Mobile Verification and Biometrics for Call Center Security

August 31, 2022

Daon has partnered with Neustar to augment the fraud detection capabilities of its IdentityX biometric authentication platform in a call center setting. Neustar’s Authentication Plus and Account […]

Pindrop Adds Risk Scores to VeriCall Solution

April 29, 2022

Pindrop is adding more robust risk screening capabilities to its VeriCall Technology solution. VeriCall is a product from the PinDrop subsidiary Next Caller, and is […]

Mobile Vaccine Passports, Multimodal Biometrics Among Daon’s 2022 Predictions

February 8, 2022

Daon is gazing into the crystal ball with a series of five predictions for the biometrics and identity industry in 2022. In that regard, the […]

Pindrop Voice Solutions Come to Five9 Marketplace

January 28, 2022

Pindrop will be looking to build its customer base through a new partnership with Five9. Five9 is best known for its intelligent contact center platform, […]

Neustar and TRUSTID Supply Prove With Call Authentication Tech

August 27, 2021

Neustar and TRUSTID have agreed to provide call authentication services for Prove, Inc. TRUSTID is a Neustar subsidiary, and uses a caller’s mobile device as […]

Five9 Upgrades Virtual Agent Development Platform

July 15, 2021

Five9 is trying to make it easier for organizations to set up their own custom contact center solutions. The company is best known for its […]

Samsung SDS Offers AI Contact Center to Help Companies Deal With Incoming Calls

May 31, 2021

Samsung SDS is pitching its AI Contact Center (AICC) to organizations that are looking to streamline their own contact center operations. The AICC solution is […]

RingCentral Seeks to Enhance Voice Tech with DeepAffects Acquisition

December 21, 2020

California-based RingCentral has announced the acquisition of conversational artificial Intelligence (AI) startup DeepAffects, in a deal that is expected to allow it to offer smarter […]

Nuance Looks to Give Human Call Center Agents an AI Boost

March 8, 2019

“Nuance says that Agent AI has already been deployed by some clients – and has already delivered compelling results.” Nuance Communications has announced a new […]

Daon Partners with Avtex, Bolsters Customer Experience with Biometrics

October 25, 2018

Another partnership is poised to further extend Daon‘s presence in the financial services industry. The company has teamed up with Avtex, a US-based customer experience […]

Nuance’s Artificial Intelligence Can Predict What Customers Are Calling About

September 19, 2018

“…thanks to machine learning technology, Nuance says the solution will refine its statistical models over time in order to improve its success rates.” Can artificial […]

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