Neustar and TRUSTID have agreed to provide call authentication services for Prove, Inc. TRUSTID is a Neustar subsidiary, and uses a caller’s mobile device as an authentication token to help verify the identities of callers and mitigate risk during contact center sessions.
The deal with Prove is unusual insofar as it is the result of a patent infringement lawsuit that was filed in December of 2020. In the suit, TRUSTID and Neustar alleged that Prove encroached on a series of Neustar patents when it tried to offer its own call authentication services. Prove initially tried to combat the claim, arguing that the patents detail broad concepts and subject matter that cannot be patented at a fundamental level.
The Court dismissed Prove’s argument back in April, thereby laying the groundwork for the current settlement. Neustar and TRUSTID have agreed to drop the lawsuit now that Prove has signed on as a paying customer, and will presumably be supplying Prove with their own patented call authentication solutions.
“We are very pleased to enter into a call authentication services agreement with Prove,” said Neustar Customer Identity and Risk Solution SVP Bob McKay. “We believe the resulting agreement is a win-win for both companies and look forward to further growth and expansion of our industry leading pre-answer call authentication services.”
“The present agreement further strengthens our commitment to enforce our patents, to protect our research and development investments in pre-answer call authentication services, and to help ensure marketplace integrity,” added Neustar General Counsel Kevin Hughes.
Neustar’s Caller Authentication, Identity Verification and Digital Identity Risk service was certified by the Kantara Initiative back in February. The certification indicates that the solution meets the NIST’s 800-63-3 standards for public-facing applications, and clears the platform for deployments with federal organizations. The company previously provided device-based security for the Visa ID Intelligence platform.