conversational AI

Cerence to Issue Q2 Update on May 7

Cerence to Issue Q2 Update on May 7

Cerence has set a date for the publication of its Q2 results for 2020. The automotive AI specialist will issue its second-ever quarterly report as an independent company on May 7. It’s already clear that the company has had a fairly eventful Q2. It announced a AI assistant-focused collaborative partnership with LG in January, and…

New ENACOMM Sales VP to Focus on Voice Tech for Banks

New ENACOMM Sales VP to Focus on Voice Tech for Banks

“With ENACOMM, Delaney will be promoting the company’s Financial Suite solutions, including the Virtual Personal Assistant for conversational AI interaction…” ENACOMM has appointed a new Vice President of Financial Sales to help promote its ENACOMM Financial Suite solutions. The new VP, Thomas Delaney, comes to the company after a 14-year stint with Jack Henry &…

New Nuance Tool Lets Enterprise Orgs Build Their Own Conversational AI Systems

New Nuance Tool Lets Enterprise Orgs Build Their Own Conversational AI Systems

“The tool is called Nuance Mix, and is offered on a Software-as-a-Service basis.” Nuance Communications has announced a new tool designed to let client organizations design and deploy their own conversational AI systems, without the need for specialized expertise. The tool is called Nuance Mix, and is offered on a Software-as-a-Service basis. Nuance says that…

Nuance Wins Praise in Latest ‘Forrester New Wave’ Report

Nuance Wins Praise in Latest ‘Forrester New Wave’ Report

A new report from Forrester Research is singing the praises of conversational AI specialist Nuance Communications. Titled “The Forrester New Wave: Digital-First Customer Service Solutions, Q2 2020”, the report distinguishes Nuance with a “differentiated” score in the categories of Chatbots, Routing and Queuing, Market Approach and Vision. The company is also lauded for its professional…

Baidu and Samsung Move New AI Chip Into Mass Production

Baidu and Samsung Move New AI Chip Into Mass Production

Samsung and Baidu have officially completed the development phase of their new AI accelerator and are now preparing to move the chip into mass production. Dubbed the Baidu KUNLUN, the chip blends Baidu’s proprietary cloud, edge and AI XPU with 14-nanometer Interposer-Cube (I-Cube) technology from Samsung. The result is a chip with a memory speed…

Hugging Face Raises $15 Million to Expand Natural Language Processing Library

Hugging Face Raises $15 Million to Expand Natural Language Processing Library

Natural language processing company (NLP) Hugging Face has announced it raised $15 million in funding in a round led by Lux Capital, and with participation from A.Capital, Betaworks, Richard Socher, Greg Brockman, and NBA star Kevin Durant. Hugging Face originally launched a chatbot app back in 2017 that allowed users to generate a digital friend…

Cerence to Present at Two Investor Conferences in December

Cerence to Present at Two Investor Conferences in December

Cerence will be presenting at a pair of December investor conferences as the company continues to establish itself as an independent entity. The automotive AI specialist will first make its way to New York City for the 2019 Raymond James Technology Investor Conference, before heading across the country to put in an appearance at the…

Cerence Reaffirms Smart Car Partnership with Mercedes-Benz

Cerence Reaffirms Smart Car Partnership with Mercedes-Benz

The automotive AI specialist Cerence has reaffirmed its development partnership with Daimler. The two companies have worked together to create the Mercedes-Benz User Experience (MBUX) multimedia system, a conversational AI platform that first appeared in the Mercedes-Benz A-Class in 2018. The partnership itself was originally forged while Cerence was still under the Nuance Communications umbrella.…

Nuance Upgrades PowerScribe One Platform for Radiologists

Nuance Upgrades PowerScribe One Platform for Radiologists

Nuance has released an upgraded version of its PowerScribe One cloud platform for radiologists. The solution leverages Nuance’s conversational AI tech to facilitate a range of clinical and administrative functions. The latest update introduces an Ambient Mode that sorts free-form dictation into more organized reports, as well as a dark mode that is designed to…

VynZ Forecasts $16.2 Billion Market for Conversational AI

VynZ Forecasts $16.2 Billion Market for Conversational AI

A new report from VynZ Research predicts that the market for conversational AI tech will climb to $16.2 billion between 2019 and 2024. That figure represents a CAGR of 29.2 percent for the time period in question. Conversational AI can be used for a wide range of purposes, including onboarding and customer support, though VynZ…

Nuance Listed as Top Vendor in Opus Research Guide

Nuance Listed as Top Vendor in Opus Research Guide

For the third consecutive year, Opus Research has listed Nuance Communications as its highest-rated vendor in the Enterprise Intelligent Assistants (EIA) Decision Makers’ Guide. The Guide provides businesses with detailed evaluations about a number different virtual assistants, with top marks going to those that promote openness and are compatible with multiple proprietary and third party…

Nuance Makes it Easier to Develop Virtual Assistants with Project Pathfinder

Nuance Makes it Easier to Develop Virtual Assistants with Project Pathfinder

Nuance Communications is trying to make it easier to program a convincing Virtual Assistant. The company revealed its latest innovation at its recent Customer Experience Summit, explaining that Project Pathfinder uses machine learning to improve the conversational capabilities of chatbots and VAs. According to Nuance, Project Pathfinder examines existing chat logs and call transcripts to…

Enacomm Deploys AI Chatbot Solution with Alabaman Bank

Enacomm Deploys AI Chatbot Solution with Alabaman Bank

Customers of Alabama’s Bank Independent can now access their banking services via an AI-driven virtual assistant based on Amazon’s Alexa platform. That includes checking their account balances, performing transactions, and receiving information about loans, bank hours, and more; and the system can even perform biometric authentication using voice recognition. The technology arrives via Enacomm’s VPA,…