Nuance Communications is continuing to build the client base for its Nuance DAX solution. The Dragon Ambient eXperience (DAX) debuted in February of 2020, and was designed to streamline clinical recordkeeping processes while minimizing the administrative burden on healthcare professionals.
To that end, the solution uses speech recognition to generate patient records in real time. As a result, doctors no longer need to waste time on paperwork, and can instead spend more time with patients, and engage more directly with those patients during each session.
Those advantages have also made Nuance DAX particularly appealing to academic medical centers, with Augusta University Health and Metro Health standing as some of the most recent additions to Nuance’s client roster (Metro Health is affiliated with the University of Michigan). Both organizations are using the solution to improve the quality of life for their physicians, reducing burnout while freeing up more time for research and teaching endeavors.
“Nuance DAX has saved our organization an enormous amount of time and has allowed our physicians to go home, play with their kids, and not work until midnight to finish their documentation as they had before,” said Augusta University Orthopedics Chair Monte Hunter. “Now I can enjoy the patient visit and concentrate on what I’m doing without worrying about the 2-3 hours of documentation I’d have to do afterwards.”
“Physicians will have more availability to see patients, but also will be able to build stronger relationships without worrying about typing into a keyboard,” added Metro Health Chief Medical information Officer Lance Owens. “Patient experiences improve when they have the undivided attention of their doctor and from greater access to specialist care.”
Providence, Monument Health, and the Rush University Medical Center are some of the other healthcare organizations that have adopted DAX in the past few months. The solution can be used to cover both in-person and virtual appointments.