Nuance

Nuance Forms Research Partnership with Academic AI Institute Mila

Nuance Forms Research Partnership with Academic AI Institute Mila

Nuance Communications is teaming up with Mila, an academic Artificial Intelligence institute based in Quebec. Mila was founded by 2018 Turing Prize winner Yoshua Bengio, and focuses on machine learning with an emphasis on language. Nuance, meanwhile, is a conversational AI specialist, and has developed voice-based solutions for industries ranging from healthcare to finance to…

Nuance and Red Box Team on Comprehensive Voice Services for Enterprise

Nuance and Red Box Team on Comprehensive Voice Services for Enterprise

Nuance Communications has partnered with Red Box to offer a more comprehensive set of voice-based services to enterprise level clients. The new solution will combine Nuance’s Transcription Engine and voice biometrics with Red Box’s conversational capture tech. Together, the integrated products will make it easier for organizations to turn casual conversations into actionable, analyzable data.…

BMW’s Intelligent Voice Assistant Integrates Nuance Automotive Tech

BMW’s Intelligent Voice Assistant Integrates Nuance Automotive Tech

“The BMW Intelligent Personal Assistant will include voice-activated safety features and a voice-activated car manual.” Nuance Automotive has found another partner for its conversational voice interface technology, announcing that its AI tech is being deployed in BMW’s Intelligent Personal Assistant. The Assistant offers support for 22 languages and will allow BMW drivers to control various…

Nuance Provides Voice Interface Tech for Chinese Smart Car Platform

Nuance Provides Voice Interface Tech for Chinese Smart Car Platform

“…Nuance has revealed that its technology has been integrated into GKUI, delivering both speech and voice recognition in a high-speed voice interaction system allowing users to ask questions and adjust in-car settings.” A major Chinese car maker has embraced voice-based user interface technology from Nuance. Based in Hangzhou, Geely has developed its own in-car infotainment…

Nuance Teams with Banma to Provide Speech Recognition for Chinese Cars

Nuance Teams with Banma to Provide Speech Recognition for Chinese Cars

Nuance Automotive has found another customer for its conversational AI, teaming up with Banma to bring better speech recognition to Chinese cars. A joint venture for Alibaba and SAIC Motor Corp., Banma will be deploying Nuance’s AI in the Banma MARS V3.0, a connected car infotainment platform that will make its first appearances in SAIC’s…

Nuance Helps Radiologists Make and Share New Medical Applications with AI

Nuance Helps Radiologists Make and Share New Medical Applications with AI

Nuance Communications is backing a new artificial intelligence initiative by the American College of Radiology (ACR). The ACR AI-LAB will help radiologists and developers build AI algorithms tailored to the needs of radiologists. Nuance will facilitate that process by giving developers access to the AI imaging algorithms currently for sale on the Nuance AI Marketplace.…

Nuance Named One of 2019’s “Best Places to Work for LGBTQ Equality”

Nuance Named One of 2019’s “Best Places to Work for LGBTQ Equality”

“It’s a fitting distinction for a company whose business is, after all, identity.” The Human Rights Campaign Foundation has named Nuance Communications one of 2019’s “Best Places to Work for LGBTQ Equality” in its Corporate Equality Index. The Foundation bills itself as America’s largest national lesbian, gay, bisexual, transgender and queer civil rights organization, with…

Nuance Security Suite Saved Clients Over $1 Billion in 2018

Nuance Security Suite Saved Clients Over $1 Billion in 2018

A lot of biometric security specialists say they can help businesses to reduce fraud and save money, but Nuance Communications is backing up its own particular value proposition with some numbers: The company says that its Nuance Security Suite saved organizations over $1 billion collectively over the course of 2018. The solution combines voice recognition,…

Nuance Looks to Give Human Call Center Agents an AI Boost

Nuance Looks to Give Human Call Center Agents an AI Boost

“Nuance says that Agent AI has already been deployed by some clients – and has already delivered compelling results.” Nuance Communications has announced a new tool for the contact center aimed at helping human agents to better serve callers. Called “Agent AI”, the solution is designed to deliver real-time insights concerning previous interactions with callers,…

Nuance Unveils AI-Driven ‘Ambient Clinical Intelligence’ Solution at HIMSS

Nuance Unveils AI-Driven ‘Ambient Clinical Intelligence’ Solution at HIMSS

“…Rush University Medical Center, a Chicago-based academic medical institution, has signed on as a strategic development partner in the ACI project…” Just in time for HIMSS 2019, Nuance Communications has unveiled its latest artificial intelligence-driven solution for the healthcare market. Dubbed “Ambient Clinical Intelligence”, or “ACI”, the solution builds on the speech recognition technology of…

Nuance Makes it Easier to Develop Virtual Assistants with Project Pathfinder

Nuance Makes it Easier to Develop Virtual Assistants with Project Pathfinder

Nuance Communications is trying to make it easier to program a convincing Virtual Assistant. The company revealed its latest innovation at its recent Customer Experience Summit, explaining that Project Pathfinder uses machine learning to improve the conversational capabilities of chatbots and VAs. According to Nuance, Project Pathfinder examines existing chat logs and call transcripts to…

Allied Irish Banks Implements Voice Biometrics From Nuance

Allied Irish Banks Implements Voice Biometrics From Nuance

“…the move was also a response to enthusiasm that customers demonstrated for the biometric authentication technology used in AIB’s mobile app.” One of Ireland’s biggest banks has implemented voice recognition technology from Nuance Communications for customer authentication. Thanks to the newly implemented system, Allied Irish Banks customers who register for voice authentication can confirm their…

Nuance Opens New Car-Focused AI Research Lab in Germany

Nuance Opens New Car-Focused AI Research Lab in Germany

Nuance Communications has announced a new AI research center that will focus on smart and autonomous car technologies. Dubbed the Design, Research, Innovation and Vehicle Experience Lab, or the DRIVE Lab, it will be based in the German Research Center for Artificial Intelligence (“DFKI”) in Saarbrücken. Work at the new lab will complement research in DRIVE…

Nuance Sells Document Imaging Division, to Focus Entirely on Voice and AI

Nuance Sells Document Imaging Division, to Focus Entirely on Voice and AI

Nuance Communications has signed an agreement to sell its Document Imaging division to Kofax, an automation software provider based in California. The deal is valued at $400 million in total. In a statement announcing the agreement, Nuance explained that selling off the Document Imaging division “enables Nuance to focus the business entirely on its conversational…

Georgia-Based Healthcare Network Embraces Nuance Tech for Clinical Dictation

Georgia-Based Healthcare Network Embraces Nuance Tech for Clinical Dictation

Another major healthcare network has deployed Nuance‘s clinical automation technology. The Piedmont Healthcare network spans 11 hospitals across Georgia, and serves almost two million patients, with particular expertise the treatment of cancer and heart disease, as well as organ transplantation. The organization has implemented Dragon Medical One, Nuance’s voice dictation platform for recording patient stories,…

Nuance, KT Put Their AI Heads Together for Automotive Collaboration

Nuance, KT Put Their AI Heads Together for Automotive Collaboration

Nuance Communications is joining forces with Korean telecom KT to develop a new automotive AI system to the Korean market. The solution will combine both companies’ artificial intelligence technologies. Nuance is already well-known for its Dragon Drive platform, which supports speech and voice recognition in vehicular applications; and the company has also expanded on this…

Nuance’s Artificial Intelligence Can Predict What Customers Are Calling About

Nuance’s Artificial Intelligence Can Predict What Customers Are Calling About

“…thanks to machine learning technology, Nuance says the solution will refine its statistical models over time in order to improve its success rates.” Can artificial intelligence predict the future? Maybe not yet, but it can be used to predict what customers are calling about when they dial into a contact center. That is the premise…

Nuance Sees Growing Demand For Clinical Dictation Tech

Nuance Sees Growing Demand For Clinical Dictation Tech

Nuance says it’s seeing growing international demand for its clinical dictation technology, and that it’s expanding accordingly. In a statement, the company elaborated on these efforts by focusing on its initiatives in the UK and Canada. In Britain, Nuance has begun to roll out its Dragon Medical One platform, which it has connected with the…

“Hey Mercedes” Nuance’s Conversational Platform Turns Your Benz Into Mobile Assistant

“Hey Mercedes” Nuance’s Conversational Platform Turns Your Benz Into Mobile Assistant

The future of vehicles is looking chatty thanks to the collaboration between Nuance Communications and Daimler AG.  Working together the companies developed an advanced infotainment system and digital assistant experience: the Mercedes-Benz User Experience (MBUX) multimedia system. Built specifically for the new A-Class and other future Mercedes models, MBUX is powered by conversational AI technology,…