Cooper University Health Care is expanding its use of the Dragon Ambient eXperience (DAX) solution from Nuance Communications. The New Jersey-based healthcare organization first deployed DAX at three orthopedic and primary care centers earlier this year, and will now be moving forward with a much broader rollout that brings the technology to 475 physicians and advanced practice providers (APPs) in 90 locations and more than 20 medical fields.
DAX itself is an Ambient Clinical Intelligence (ACI) solution that records the conversations between doctors and patients. The platform is then able to convert those conversations into clinical notes, thereby reducing the amount of paperwork that doctors need to do after the appointment. Doctors cannot use DAX without patient consent, while the platform itself uses speech recognition to put conversations in context.
According to Nuance, DAX improves the patient experience because it allows doctors to be more attentive and more personable during a clinical session. Physicians, meanwhile, report better workplace satisfaction, since they are less likely to burn out when they no longer need to waste as much time on administrative busywork.
“We are always looking for ways that technological innovations can assist and empower our physicians to deliver quality care more effectively,” said Cooper Co-President and CEO Anthony Mazzarelli. “We see the AI-powered DAX system as a valuable tool to strengthen the provider-patient relationship as well as the overall health care experience for patients and physicians.”
Cooper is not the only healthcare provider that has adopted the Nuance DAX solution. In 2021 alone, the company has already provided DAX services for Augusta University Health, Metro Health, and the SouthEast Alaska Regional Health Consortium. It has also expanded its existing partnership with the Rush University Medical Center, in a move that presaged Nuance’s similar arrangement with Cooper.
Microsoft announced that it would be buying Nuance for $16 billion earlier this year.