Nuance is trying to quantify the benefits of its Dragon Ambient eXperience (DAX) for healthcare providers. DAX is designed to simplify the administrative process, allowing doctors to take accurate clinical notes during a virtual or in-person appointment using only their voice. The solution uses speech recognition (with patient consent) to generate those records and minimize the amount of paperwork that physicians need to fill in outside of clinical sessions.
Now Nuance has some evidence that indicates that DAX functions as intended in a clinical environment. The company surveyed a number of the larger health systems that have deployed the DAX solution, and found that the amount of time they spent on clinical documentation went down a full 50 percent. Doctors were also able to use that extra time to see more patients, leading to a 30 percent increase in total patient throughput.
Those efficiency gains also translated to a higher quality of service. The vast majority (76 percent) of physicians believed that DAX created a better patient experience, while 97 percent of WellSpan Health patients reported that DAX had made their interactions with care providers more enjoyable.
“Having documentation automatically generated is unbelievable,” said John Klekamp, an Orthopedic Surgeon at the Bone and Joint Institute of Tennessee. “I have better eye contact, and I don’t have to sit there and type notes while the patient is talking. It saves me at least five hours a week.”
“Having this amazing technology has been a complete life changer for me,” added Jesse Affonso, another Orthopedic Surgeon who works at Cape Cod Orthopedics and Sports Medicine PC. “I see several more patients a day, and my notes are completed when I leave. Since using DAX, I have not had to do any notes at home.”
Monument Health and the Rush University Medical Center were amongst the DAX clients that participated in the survey. DAX has also been integrated into the Microsoft Teams platform.