Monument Health has become the latest healthcare provider to adopt Nuance’s Dragon Ambient eXperience (DAX) solution. The decision builds on the existing relationship between the two companies. Monument is a longtime Nuance client, and currently utilizes several of the latter’s electronic health records solutions, including the flagship Dragon Medical One platform.
DAX is the latest addition to that portfolio. The solution is an Ambient Clinical Intelligence (ACI) system that was designed to reduce the administrative burden on healthcare professionals. The technology utilizes conversational AI tech to generate accurate clinical records based on the interactions between a doctor and a patient. The platform also supports voice recognition, and allows doctors to look up information and complete other tasks with simple voice commands.
Monument, meanwhile, currently serves 20 communities in South Dakota and Wyoming. The organization employs more than 4,500 caregivers, and runs a medical network that includes five hospitals, eight specialty centers, and more than 40 clinics.
“Our use of innovative technology from Nuance has improved our ability to deliver excellent patient care, increase workflow efficiencies, and lessen the burdens of documentation,” said Monument CIO and CMIO Stephanie Lahr. “Nuance DAX is the logical next step in that process. It captures each encounter and updates the EHR without the need for physicians to divide their attention between the patient and a screen.”
Nuance DAX can be used during in-person and virtual appointments, and can be used on a smartphone or a standalone device purposely built for a clinical setting. It was designed to prevent physician burnout, based on the thinking that doctors would rather use their training to take care of patients instead of doing paperwork.
DAX debuted back in February, and is the result of a development collaboration with Microsoft. The platform later led to a strategic partnership with the American Medical Association that blends DAX with the AMA’s Integrated Health Model Initiative.