Another healthcare organization has embraced Nuance’s Dragon Ambient eXperience (DAX). The company’s latest customer is SCL Health, a faith-based non-profit healthcare organization that operates eight hospitals and more than 150 clinics in Colorado and Montana.
Like other healthcare providers, SCL Health will be using DAX to improve digital engagement and minimize the amount of paperwork that doctors need to fill in during and after appointments. To that end, DAX listens to the conversation between a patient and their doctor, and uses speech recognition to document any symptoms, diagnoses, and treatments that get discussed along the way. In doing so, the platform automates the clinical records-keeping process while still capturing the context of a clinical session.
Doctors must obtain the consent of the patient before using DAX to record a conversation. SCL is using the system for both in-person and virtual appointments, for those seeking primary care or more specialized cardiology and orthopedic services.
“Nuance DAX allows us to use the full value of our [Electronic Health Record] as a platform to improve care quality, access, and costs,” said SCL SVP and Chief Information and Digital Officer Craig Richardville. “The solution directly addresses our top priorities because it works in multiple clinical settings, significantly improves clinical documentation and EHR access, and gives patients more of a voice throughout their healthcare journey.”
“To be truly effective, digital health innovations must enable patients to fully engage in their care, reducing administrative burdens, and maximize the value of health system investments in their EHRs,” added Nuance EVP and Healthcare GM Diana Nole.
Nuance surveys have shown that DAX reduces rates of clinical fatigue and burnout for doctors. It also improves the patient experience because doctors are more attentive during appointments. The company has now provided DAX services for multiple healthcare organizations in the US, including the Rush University Medical Center, Cooper University Health Care, and the SouthEast Alaska Regional Health Consortium.