Nuance Communications is expanding its Intelligent Engagement Platform to make it easier for enterprises to develop their own conversational AI using the platform’s open framework. The improved Engagement Platform is cloud agnostic, offering more robust back-end capabilities and services that include messaging, agent AI, and biometric security.
The Intelligent Engagement Platform was built to be accessible and adaptable, allowing enterprise partners and small businesses to take advantage of their existing infrastructure and data when integrating the technology. That reduces the initial cost of the solution, and ensures that it will be more responsive to the unique needs of each customer.
“The future lies in solutions that are flexible and scalable,” said Nuance GM and EVP Robert Weideman. “The best customer interactions will come from platforms that do not sit in a silo but rather build on the rich data an organization has across the business and from that deliver an experience that’s personalized and frictionless.”
Nuance’s conversational technology has been deployed in a range of different industries, including healthcare and financial services. The company has recently been preparing to spin off its automotive division as an independent company, which is one of several strategic initiatives that Nuance credited for its strong third quarter performance.