“The tool is called Nuance Mix, and is offered on a Software-as-a-Service basis.”
Nuance Communications has announced a new tool designed to let client organizations design and deploy their own conversational AI systems, without the need for specialized expertise.
The tool is called Nuance Mix, and is offered on a Software-as-a-Service basis. Nuance says that multiple customers have already used it to build conversational AI solutions tailored for their needs through a beta program, with examples including a gaming company using the technology to enable voice control for its gaming consoles, and the operator of a 5G mobile network using it to create a voice assistant for customer care.
In a statement announcing the solution, Nuance Communications VP and CTO Joe Petro said Nuance Mix is the product of decades of experience in voice interaction technology. “It provides the scalable and flexible deployment options required to address the multifaceted needs of organizations, including meeting security and compliance demands,” he said. “With Nuance Mix, organizations can use market-tested tools and expert-built models to design, develop, test and maintain their applications.”
Commenting further, Opus Research Lead Analyst Dan Miller suggested that Nuance Mix could prove especially useful during the pandemic age. “This is a critical time for organizations as they scramble to support remote workers amid heightened activity across digital channels,” he said. “Nuance Mix is a game changer because it provides non-technical, departmental personnel with ‘DIY’ tools to integrate Conversational AI into self-service workflows.”
Nuance Mix’s launch comes after the publication of the Forrester Research report, “Forrester New Wave: Digital-First Customer Service Solutions, Q2 2020,” in which Nuance Communications was praised for its chatbot technology, professional services, and other qualities.